Wildcard Casino - 플레이어는 출금 문제와 지원 차단 문제를 겪습니다.

I don't play with bonuses this is the first win I have had at casino in the years I have been a member. I tried to withdraw $700 of my $1018 Balance and every time I do it tells me that the amount I’m trying to withdraw exceeded the amount in my account which is not true and then I try and contact support and I receive a message saying that the limit of the day how many messages I can receive has been reached so I can’t even contact anyone about it. I will attach screenshots of all the error messages that come up.

Dear Ellibsmith,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the banking section and I found this:

• Have you tried requesting a withdrawal of an even smaller amount?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Ellibsmith,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.