WildTornado Casino - 플레이어의 출금이 지연되었습니다.

the site dont tell if you make deposit you have to play 3* wagner then you can take cash out but not less then 50€ . i write this site 18 letter they write if you but bet more then 0.20 € you dont win the winning % its so low you cant win big. they dont care about this if you but money in 99% you lose the money you never can win there. Some times more then 100 spin 0.25 € and dont get bonus and bigest win is 4€ about . in bonus game bigest win what i win is 18€ i but in almost 100€ . so i think people can think before but money on this casino.

Dear kevinhaavel2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello dear kevinhaavel2

I'm sorry that you had a negative experience with us at the casino.

I give you answers to your request

A wager for wagering your deposit is a standard condition in many casinos, we, like most casinos, play by the rules

I will also attach a link to familiarize yourself with our VIP system where you can see the conditions for wagering your deposit.

https://www.wildtornado.casino/vip-program

The minimum withdrawal at the casino is 50 euros

This is indicated in terms and conditions clause 12.1

I also see that you have successfully withdrawn your funds

As for bets and winnings from them, casinos are not a way to earn money, and winnings are determined randomly between players based on many factors, including RTP

I hope to see you again in our casino and I hope that luck smiles this time

dont talk i know you lie. my lawyer twke thid case and we see in cort soon !!

Hello everyone,

Thank you both for your replies.

kevinhaavel2, WildTornado Casino pretty much summarized and addressed all your concerns and there is nothing we do not agree with. I don't see anything that we or a lawyer could help you with here. These are all standard issues you come across by playing in an online casino and if you do not have any supporting evidence that something unfair is going on in this casino, we cannot proceed with this case.

Please, let me know if there is anything else I could do for you, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear kevinhaavel2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.