WildTornado Casino - 플레이어의 탈퇴가 지연되었습니다.

This is a totally outrageous the time it takes to get your money, the lies, the uploads...you can deposit no problem at all. 

I have been trying to get my money out for approx 2 months now and still get rejected, this time is a technical inconvenience being passed on to the finance department...last time bank details, time before bank details time before bank details time before documents and so on...giving a 1 star rating is to high for this mob of w@#$kers.

Dear Brad,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly based on provided screenshots that this was your first attempt to withdraw winnings?  Also, I am not sure I understood correctly - could you please clarify whether you have managed to pass the KYC?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Brad,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.