Wildz Casino - 플레이어의 계정 폐쇄 요청은 무시되었습니다.

Hello,

I have sent a request to close my player account on this site and to block access to their sister casinos in order to prevent myself from gambling due to a gambling problem.

Despite this, when I was struggling with a gambling problem, I was able to play even though I had requested the blocking. This is a violation of their licensing terms, which is why I am entitled to and have requested a refund for the deposits I made. However, they refuse because they claim they cannot find the email I sent.

In the email I sent, there were four recipients, two of whom—other casinos—acknowledged my message the very next day, but Wildz ignored it.

Hei,

Olen lähettänyt pyynnön sulkea pelitilini kyseiselle sivustolle ja estämään myöskin sisarkasinoille kirjautumisen estääkseen pelaamiseni peliongelman vuoksi.

Tästä huolimatta kun olin peliongelmainen pääsin pelaamaan estopyynnöstä huolimatta jolloin he rikkovat lisenssiehtoja jonka vuoksi olen oikeutettu ja pyytänyt hyvitystä tekemistäni talletuksista mutta he kieltäytyvät koska eivät kuulemma löydä lähettämääni sähköpostia.

Lähettämässäni sähköpostissa on neljä vastaanottajaa joista kaksi kasinoa kuittasi viestini heti seuraavana päivänä mutta Wildz jätti tämän huomioimatta.

Dear jokuwaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wildz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please forward the email in which you informed the casino about your gambling problems to me?
• Have you sent more than one email to the casino with your request? Have you tried contacting casino support via live chat after the casino failed to react?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas