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I play at 40 super hot for 3 months and it spins the same things for me in 7. 8 turns no matter what dialogue I play the attitude of the croupiers is rude they don't serve at all smoke inside nor 1 client no mask with 200 people inside people are allowed adults and lie with the bonuses at 100 lost is BGN 5 I lost 900 and they gave me 45 for 90

Играя на 40 супер хот 3 месеца и ми върти едни и същи неща през 7. 8 врътки не зависимо на какъв диалог играя отношението на крупииетата е грубо не те обслужват изобщо пушисе вътре нито 1 клиент няма със маска от 200 човека вътре допускат се лица не пълнолетни и лъжат със бонусите при 100 загубени е 5 лв аз загубих 900 и ми дадоха 45 за 90

Dear Danail,

Thank you very much for submitting your complaint. I apologize, but I don’t understand what is going on. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What do you mean by smoke and people inside?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Danail,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.