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after my deposit of BGN 20 and the bonus I received from BGN 10. I played 23.50 and the remaining 6.50 which the casino started telling me that I have insufficient balance. After I chatted about what was happening in the chat to play them 15 hours later is still not decided, I do not think this is fair to loyal customers and I think there should be some compensation. They can not wash the cheat and make me make a new deposit to play 6.50 it's not about the money and the question is fundamental and I don't know if I don't have a share whether I will be able to play 6.50 on credit as they stop mine. I think they are not loyal. And for four months now is naughty nor have I caught bonid or mistrya and I think they are manipulating machines ...

след депозита ми от 20 лева и бонус които получих от 10 лв.Изиграх 23.50 и останаха 6.50 които казиното започна да ми лазва че имам недостатачен баланс .След като плпитах в чата какво става ми ибясниха че има технически проблем и след бързото му остраняване ще мога да си ги доизиграя.15 часа по късно все още не е решен не смятам че това е коректно спрямо лоялните клиенти и мисля че трябеа да има някалва компенсация.Немогат така да мие мамят и да ме карат да права нов депозит за да си доизиграя 6.50 не ми е за парите а въпроса е принципен а и незнам ако нямам паеи дали ще мога да изиграя 6.50 на кредит така както те спират моите.смятам че са не лоялни.А и от четири месеца всеки ден почети вкарвам по 100 лв и не ми е врузволо нито съм хващал бонид или мистврия и аз смярам че са маниполират машините...

Dear asenbonev84,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the message that you have insufficient funds?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

today I was making a second deposit today, from BGN 10 and they left me at 6.40

dneska prodaljavat napravih vtori depozit dnes ot 10 lv i pak me ostaviha na 6.40

I am sorry, asenbonev84, but I don't understand what is going on. Could you please describe the issue in more detail?

Also, you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear asenbonev84,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.