WinBet Casino BG - 플레이어의 계정이 차단되었습니다.

Hello, my account has been locked for 6-7 days and I do not have a response to the numerous emails for the reason

Здравейте, от 6-7 дни ми е заключен акаунта и нямам отговор на многобройните имейли за причината

Hello mimi8181,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the casino didn’t provide any further explanation regarding the blocked account? Are there any funds being held by the casino? I assume, based on the disputed amount, that you had 200 лв left in your account. Is that correct?

Would you be so kind and send me all the relevant communication between you and the casino (if there is any), so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

There is about BGN 200 in my account, I tried to communicate via live chat, but there I was told to wait for an email that never comes

Около 200лв има в акаунта ми, опитах комуникация през лайф чат, но там ми отговориха да чакам имейл, който така и не идва

Thank you very much mimi8181 for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear mimi8181,

I’ll be taking care of your complaint from now on. I’ll contact the casino and see if I can help.

I would like to invite WinBet Casino to join this thread.

Dear WinBet Casino,

Can you please explain the reasoning behind the decision to block the player’s gaming account?

We would like to ask WinBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The account is unlocked after almost 2 weeks of waiting, without any information !!! thanks

Акаунтът е отключен след близо 2 седмици чакане, без никаква информация!!! Благодаря

Thank you, mimi8181, for confirming and for using the Casino Guru complaint resolution center. I’m glad that the situation has been sorted. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru