Winbig21 Casino - 플레이어의 탈퇴가 지연되었습니다.

I have been nice waiting very patiently I've gave my BTC address about 40 times they keep saying wait wait they having problems with ewallets months now

Dear Teapots1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Do you currently have any pending withdrawals?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I have few times

Thank you for your reply, Teapots1234. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Ma'am that's it off course I passed verification this is my 4th withdraw I don't have anymore I showed you screenshot from March 8th my God ain't that long enough

This should do just fine!! Months same issue? Come on

Look at screenshots months of same issue processor problems in months I could got 4 pro essors

Teapots1234, could you please advise when exactly you made your last successful withdrawal? Approximately how long did it take to be processed?

Also, which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Yes same method btc and 9 months ago on my last successful withdraw everyday every week every month that it's same reply from them. Processor/ewallet issues come on reslly?

Thank you very much Teapots1234 for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Teapots1234,

I looked at your complaint and will do my best to help you. I would like to invite Winbig21 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Winbig21 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Wow after 3 months they paid btc had no clue tho lost some $$ but glad thank u

Dear Teapots1234,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru