Wingdas Casino - 출금 요청 후 플레이어의 계정이 폐쇄되었습니다.

I managed to make 200 reais with a bonus that I had in my account, and they deactivated my account after I requested a withdrawal. I have already contacted them but haven't received any response. Could you help me, please? 🙏🙏

Consegui fazer 200 reais com um bônus que tinha na conta e eles desativaram a minha conta depois que eu pedi o saque, já entrei em contato com eles mais não tenho retorno, poderia me ajudar 🙏🙏

Dear greice2565,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wingdas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly your account was blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. It's been a long time, I don't remember exactly when I registered, it's been about fifteen days since it was deactivated.
2. I found out at the same time that I requested the withdrawal, then she logged out when I entered the details to log in again and the message appeared that the account had been deactivated.
3. I played PG Slots games.

1. Tem bastante tempo não me lembro exatamente quando fiz o cadastro, tem mais ou menos uns quinze dias que foi desativada.
2. Soube na mesma hora que pedi o saque, aí ela deslogou quando coloquei os dados para entrar novamente aí apareceu a mensagem que a conta tinha sido desativada.
3. joguei os jogos da PG Slots.

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear greice2565,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.