WinLegends Casino - 플레이어의 계정은 폐쇄되고 상금은 몰수됩니다.

On Sunday, a family member recommended this casino to me, claiming they were good and had a wide range of games.

I registered and successfully validated my account, then made a deposit of €30. I played all day without any issues and won €150. I proceeded to withdraw my winnings, and to my surprise, after making the withdrawal, I entered my account the next day only to find it was blocked. I contacted the chat support, and they told me my account was a duplicate with someone called bomba men. On Monday, I sent an email as requested by the chat support, but received no response. I sent another one yesterday, and still no reply. When I contacted the chat support again, they kept giving me the same response. I reviewed their terms and conditions, which clearly state that they are obliged to refund the deposit amount, yet nothing has happened so far. I will pursue this matter with the casino as long as it takes, and I will post on all social media platforms about how deceitful they are, getting dirty over €150. It's shameful. Do not play at this casino; you will lose your money. Pay attention: the person who recommended this casino to me has already closed their account with them.

No domingo ouve um familiar meu que me recomendou este casino pois me disse que eles eram bons e que tinha uma vasta gama de jogos .

Fiz o registo validei a minha conta foi validada com sucesso fiz o depósito no valor de 30 € joguei o dia todo sem problemas obtive um um ganho de 150€ faço o levantamento por incrível que pareça depois de fazer o levantamento no dia asseguir entro na conta a minha conta é bloqueada contacto ao chat me dizem que a minha conta era uma conta em duplicado com uma tal de bomba men segunda envio o email como pedido do chat não me respondem enviei outro ontem não me respondem entro em contacto com o chat dizem sempre igual vi os termos e condições deles diz lá que eles soa obrigados a reembolsar o valor de depósito até agora nada irei prosseguir este casino até ao fim dos meus dias e irei publicar em todas as redes sociais o quanto frade eles são que se sujam por 150€ vergonhoso não joguem neste casino vão ficar sem o vosso dinheiro e tomem atenção o casino foi me recomendado e a pessoa que me recomendou ja encerrou a conta com este casino

Dear Aguiar1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if there is any chance that someone from your household or using the same IP address has also created an account at this casino?
• Did you accumulate your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Kristina I'm not aware of them using my ip address at least as far as I know the amount I won wasn't bonus money it was deposited money the winnings I had were only with the deposit money so far they've never replied to me I sent an email on Monday and one on Friday a week ago today after sending the first email I've heard many cases of this Casino very unpleasant they invent everything not to pay and low amounts attention

Kristina não tenho conhecimento de usarem o meu ip pelo menos que eu saiba quanto ao valor ganho não foi dinheiro de bónus foi com dinheiro depositado os ganhos que tive foi só com o dinheiro de depósito até agora eles nunca me responderam enviei um email na segunda e um na sexta faz hoje já uma semana depois de enviado o primeiro email já ouvi muitos casos deste Casino muito desagradáveis inventam tudo para não pagar e valores baixos atenção

So far, unfortunately, it's up to me to continue to report what this casino is doing to me to all the authorities.

Até agora ainda nenhuma solução infelizmente cabe a mi continue a denunciar em todas as autoridades o que esse Casino me está a fazer

Thank you very much for your reply, Aguiar1997. Did you pass the verification before the casino blocked your account?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes, I successfully passed the verification and played the game and made a successful withdrawal request on the day I was sure it was blocked and now I can't even access the chat.

Sim passei na verificação com sucesso e joguei e fiz o pedido de saque com sucesso no dia asseguir estava bloqueado e agora nem no chat consigo aceder

Thank you very much, Aguiar1997, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Aguiar1997,

I am so sorry to hear your funds were confiscated. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a WinLegends Casino representative to join this conversation and participate in resolving this complaint.

Dear WinLegends Casino,

Could you comment on this? Could you provide us with the proof of multiple accounts? You can send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.