The player from Finland had made a withdrawal request on 23.1.2024. He hadn't received the funds and the casino hadn't communicated with him about it. After he had submitted his complaint, we had asked for additional information regarding his past transactions, KYC verification, and the games he had played. He had confirmed that he had successfully withdrawn in the past, passed the KYC verification, and had played the game "Wild Chase". We had then invited the casino to share their side of the story. However, before the casino had responded, the player had informed us that he had received his funds. We had confirmed with the player that he had received all his withdrawals, and with his confirmation, we had marked the complaint as 'resolved'.
핀란드 선수가 2024년 1월 23일에 탈퇴 요청을 했습니다. 그는 자금을 받지 못했고 카지노에서는 이에 대해 그와 소통하지 않았습니다. 그가 불만 사항을 제출한 후 우리는 그의 과거 거래, KYC 확인 및 그가 플레이한 게임에 대한 추가 정보를 요청했습니다. 과거에 성공적으로 출금을 하였고, KYC 인증을 통과하였고, '와일드체이스' 게임을 플레이한 사실을 확인하였습니다. 그런 다음 우리는 카지노를 초대하여 그들의 이야기를 공유했습니다. 그러나 카지노가 응답하기 전에 플레이어는 자신의 자금을 받았다고 우리에게 알렸습니다. 우리는 플레이어에게 그가 모든 출금을 접수했음을 확인했으며, 그의 확인을 통해 불만사항을 '해결됨'으로 표시했습니다.
자동 번역: