Winna Casino 리뷰

I'm completely ignored by support. They don't respond to chat, emails, and generally refuse to communicate.

My withdrawal requests were rejected without explanation, and no one tells me what I need to do to get my money back.

If you want to lose your money, use this site.

I'm very disappointed with Winna's performance and their treatment of players.

Here's the revised version with that addition:

This site is a complete hoax. They claim to be responsible and fair, but the reality is the opposite. Customer service requests are routinely ignored, and you'll only receive replies when it's convenient for them.

They advertise a commitment to safer gambling practices and claim their staff are regularly trained to monitor and prevent financial harm. However, when I informed them via message about my gambling addiction, it took until Monday evening to get any acknowledgment. When they finally responded, an agent named Alexis simply directed me to the self-exclusion tool. Then another agent appeared asking if I wanted my account closed. I declined until I could receive a refund, as I had uploaded documents proving my gambling addiction and other mental health issues. I also explained personal circumstances that I believed warranted a refund of my deposits.

For these reasons, I strongly believe they should refund my deposits. Where safer gambling and vulnerable customers are concerned, they have proven they are not responsible by waiting until Monday to respond to my disclosure about gambling addiction—a delay that allowed me to continue depositing and losing money during that time.

Over eight months, I've lost $3,500 on this site without ever withdrawing any winnings—I haven't profited at all. There have been numerous suspicious incidents with bonuses. For example, they conduct site maintenance at the exact time they issue monthly bonuses, which seems like a deliberate tactic to generate more profit and reclaim bonuses they've just given out. I have screen recordings showing games crashing an unusual number of times.

When I finally got their attention about these crashes—which took an absurd amount of time—I spoke with LiamWinna on Telegram, who acknowledged the issue and agreed my concerns were valid. As a goodwill gesture, they credited $140 to my account, which I immediately lost back into the system. When I raised another complaint, I was told to leave a positive review on Trustpilot in exchange for a bonus. This is completely untrustworthy behavior.

Like many others have said, the games appear to be rigged. I have screen recordings and screenshots of my gameplay and conversations with staff members like Alexis and Edward, who are clearly untrained, unresponsive, and refuse to provide meaningful assistance.

They are still ignoring me, so I am now looking at escalating this matter further through the appropriate regulatory channels and gambling dispute resolution services.

Good morning,
I’m a well-known player in the crypto casino community, VIP at many platforms, and I’ve decided to try out Winna.

Visually, it’s very appealing; the site’s layout is clear and not overwhelming. As for promotions, I have nothing negative to say at the moment — they are very interesting. Regarding withdrawals: excellent — the execution speed is impressive, even with large amounts.

The house games at 20% could be reconsidered, but overall I’m satisfied, especially because the weekly and monthly rakeback is very rewarding.
Customer service is fine. The VIP manager is excellent and friendly — not robotic or emotionless with preset responses like in other casinos that start with R and end with T.
Active chat and constant rain.

Engaged Discord and a Telegram group with plenty of codes, although limited and they run out quickly.

All in all, compared to other casinos, everything is going well so far.

(I’d like to point out that this is my current evaluation. I reserve the right to change it in the future should anything go wrong.)

I never thought I’d have to write this, but here we are. After actively promoting Winna and bringing in over 20 affiliates through my personal referral link, my account was suddenly suspended with zero warning and no clear explanation. I was vaguely told it was due to "bonus abuse," but no proof or further clarification was ever given.

What makes it worse:

The Live Chat support that was once responsive has now gone silent as soon as I mention my case.

The "hosts" I used to speak with now completely ignore me, despite having previously encouraged my activity.

I’ve sent multiple messages, yet received no meaningful reply or even basic customer support.

There is no fair appeal process. No accountability. Just a ban and radio silence.

I’ve always played by the rules and invested time and trust into this platform. The way I’ve been treated now feels like a complete betrayal. If this can happen to someone who helped build the community, it can happen to anyone.

Be warned: Once they decide to cut you off, they ghost you. No support. No fairness. No transparency.