WinsPark Casino - 플레이어가 플레이하는 동안 기술적 결함을 경험했습니다.

I played in the Fortune Wheel game, and the slot behaves strangely and I just lost money in this slot that gives error prizes.

Joguei no jogo Fortune Wheel, e a slot apresenta um comportamento estranho e eu acabei de perder dinheiro nessa slot que dá erros de prémios.

Dear fabio_benedito,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence along with your game history to petronela.k@casino.guru? Please advise the exact time of the incident. Have you stopped playing right after the technical glitch occurred?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear fabio_benedito,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.