WinTime Casino IT - 플레이어가 인출에 문제가 있습니다.

I can't get it

Non riesco a prelevare

Dear Giuseppe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to ask you a few questions so I can understand your problem better. Did you try to contact the casino? If yes, please, could you forward to me any relevant communication (my email address is kristina.s@casino.guru)? Also, I would like to know if this was your first withdrawal request at this casino. It may take some time before your money appears in your bank account, especially if it’s your first withdrawal.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Giuseppe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.