WinVegasPlus Casino - 플레이어의 계정이 정지되었습니다.

I still had money on my account when casino at first suspended and then closed my account. They explained per email that account is closed forever due to malicious activities discovered by the risk team. I don't understand what it means because I never had a problem with this casino. I played there many times and had many withdrawals.

Hello Osra,

Thank you very much submitting your complaint and I'm sorry to hear about your issue with VegasPlus Casino.

Before we would try to contact the casino, allow me to ask you a few more question to clarify the case as much as possible.

Could you please advise if you have used any deposit or no deposit bonus in the casino? Are you certainly sure that nobody in your household or same IP address/device has been playing in the casino? Have you been making any irregular bettings - like too high bets or too low?

Please also send forward any relevant proof or communication with the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

I played with the bonus and I am sure that nobody from the same IP played in casino. I played as usual. The communication was sent to you email.

Thank you Osra for providing additional information regarding your issue. I'll now forward your complaint to my collegue Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Osra,

I looked at your complaint and will do my best to help you. I would like to invite VegasPlus Casino into this conversation. Casino, can you please specify what is the problem with the player’s account?

Hi Osra and Viliam,

I am sorry to hear about your experience at VegasPlus Casino.

I am currently looking into what happened with you account and i will reply with an answer as soon as possible.

Thank you

Jenifer

We would like to ask the VegasPlus Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any explanation from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.