Winward Casino - 프로모션 플레이에서 얻은 플레이어의 상금이 무효화되었습니다.

I played it through put in 2000 for withdrawal and waiting 7 days for withdrawal. Was told I did a couple of bet over 5 dollars which gives them the right to steal all my hard won money.

The small print apperently states no bets over 5 dollars. I did no more than 20 bets over this amount in the whole process of winning only to have money stolen and cancelled from my account.

Descusted to say the least. Looks im going to portarica for some revenge

Dear Jonathon,

Thank you very much submitting your complaint. I’m sorry to hear about your problem. I have checked the General Bonus T&Cs and this is what I found:

"3.4. Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is €5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.

Best regards,

Kristina

Dear Jonathon,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.