ZetCasino - 플레이어의 철수가 지연됩니다.

Dear Sir or Madam,

I made the following payment on December 5th, 2021: 2x € 20, 1x € 10. This withdrawal has not yet been processed by Zet Casino. When I asked in the live chat, "Hello, how can I help you?" responds, but as soon as I ask my question, I am not given an answer and the chat window closes after a long wait. A payment has not yet been made. Furthermore, your rating describes that the Zet Casino pays out € 500 per day. I don't find out about this at all, because I wanted to withdraw several hundreds of euros today, but it is not possible. I currently have 1390 euros in the account, I have no way of withdrawing this. I ask for your support, because I experience your evaluation of the Zet-Casino very differently than the reality allows.

Sehr geehrte Damen und Herren,

ich habe am 05.12.2021 folgende Auszahlung getätigt: 2x 20€, 1x 10€. Diese Auszahlung wurde noch nicht vom Zet-Casino bearbeitet. Auf meine Nachfrage im Live-Chat wurde mit "Hallo, wie kann ich Ihnen behilflich sein?" reagiert, aber sobald ich meine Frage stelle, wird mir keine Antwort gegeben und das Chatfenster schließt sich nach langer Wartezeit. Eine Auszahlung ist bis heute nicht erfolgt. Des Weiteren beschreibt eure Bewertung, dass das Zet-Casino 500€ am Tag auszahlt. Dies erfahre ich so garnicht, denn ich wollte heute mehrere Hunderte Euros Auszahlen lassen, aber es ist nicht möglich. Derzeit habe ich 1390 Euro auf dem Konto, ich habe keine Möglichkeit, dies auszahlen zu lassen. Ich bitte um Unterstützung, da ich eure Bewertung zum Zet-Casino ganz anders erfahre als die Realität es zulässt.

Hello privatos,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Zet Casino. Please allow me to ask you a few more question before we would move forward.

Are you fully verified in the casino? Did you accumulate your current balance from a bonus or real money? Is this your first ever withdrawal request? Did you contact the casino with this issue? If yes, how did they explain the delay?

Please note that if it's your first ever withdrawal request it might take up to 14 days for the money to appear on your account as it takes some time to verify and process the first payment.

Here you can find the withdrawal limit based on your VIP level -

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Dear privatos,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.