ZetCasino - 플레이어의 탈퇴가 지연되었습니다.

I requested my withdrawal from Zet Casino on 07/03/2022. I have the problem that my withdrawal request has not been processed after 10 days. I have contacted the live chat several times with only unsatisfactory responses and inaccurate time information on the duration. According to Zet Casino's terms and conditions, withdrawal processing takes 3 days.

Ich habe am 03.07.2022 meine Auszahlung bei Zet Casino beantragt. Ich habe das Problem , das meine Auszahlungsanfrage nach 10 Tagen noch nicht bearbeitet wurde. Ich habe den Live Chat mehrmals kontaktiert , der gab nur unbefriedigende Anworten und ungenaue Zeitangaben der Dauer .Laut den AGBs von Zet Casino dauert die Auszahlungsbearbeitung 3 Tage. 

Dear LOLPOLA11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Let's give it a few more days and if you don’t receive your winnings, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear LOLPOLA11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.