1Bet Casino - 불만 사항을 접수한 후 플레이어의 계정이 폐쇄되었습니다.

The casino has closed my account because I made a complaint on this website in order to withdraw my money.

El casino me ha cerrado la cuenta porque hice una reclamacion en esta web para conseguir retirar mi dinero.

Dear suguiguiloko,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify what was your casino balance before the casino closed your account?
• Did the casino cite your previous complaint was the reason for account closure?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

No. I did not have a balance in the account

And not. They didn't tell me anything, they just closed it and I can't log in anymore.

But apparently it's something they've already done with more people.

Hola,

No. No tenia saldo en la cuenta

Y no. No me dijeron nads simplemente me.la cerraron y ya no puedo hacer log in.

Pero al parecer es algo que ya han hecho con mas gente

Thanks for the confirmation.

Please understand that we believe casinos can close players' accounts for whatever reason at any time as long as they don't withhold players' funds or winnings. As such we won't be able to help you in any meaningful way.

With the casino having a safety index of 0, we don't recommend the casino anyway to players.

Due to the aforementioned reasons, this complaint will now be rejected. 

I am sorry we couldn't be of more help with your complaint. Despite the disappointing result of this complaint, don't hesitate to contact us in the future if you face issues with any online casino.

Best regards,

Tomas

Casino.Guru