1Bet Casino - 플레이어의 예금은 그의 계좌에 입금되지 않았습니다.

Good morning, since yesterday I ended up sending 450mzn from my mpesa account to my betyetu account, so I can place my bets, but today the value is unavailable in my beyetu account, I tried to restart my card until I took the card but even so the value remains unavailable. I would appreciate your attention please 🙏

Bom dia, desde ontem eu acabei enviando 450mzn da minha conta mpesa para minha conta betyetu, para poder fazer minhas apostas, mas hojem o valor encotra-se indisponivel na minha conta beyetu, tentei reiniciar meu cartao ate tirar o cartao mas mesmo assim o valor continua indisponivel. Agradecia vossa atençao please 🙏

Dear Armando,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which payment method you have used for deposing funds into your account? Did you try to contact your payment provider? Was it your first deposit in this casino? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Armando,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.