1Bet Casino - 플레이어 인증에 실패했습니다.

The withdrawal is just werid. I've sent all documents but it's failed and they won't tell me why. They've gotten my wager wrong and suddenly it changed from 1800 euro to 0 then to 200 before i could withdraw. Now finally i am able to get the KYC step and now i cannot do that and they won't tell my why.

Just that the relevant department will contact me but they won't tell me where or when.

Hello Tobgo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Can you please forward your communication with the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Dear Tobgo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have finally received my money from the site, therefore the case must be closed

Jeg har endelig modtaget mine penge fra siden, derfor skal sagen lukkes

Thank you Tobgo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick