1Red Casino - 플레이어의 보증금이 없어졌고, 어디에도 보관되어 있지 않습니다.

One of the worst casino and agent behaviour of named BRIAN

I deposit money and they dont put in on my account.

I send all the screen shots and still dont give my money

Imagine in a big price what is gona happen

Plz change the casino rate to very bad actually they are scammers and steal money from our cards.

Dear Kostaspaoj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted the payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Not wasn't the first one

And also i communicate with chat multiple times and doesn't help me .

Thats why i came to you this is made i give all the screen shots and dosent believe me

I am tired with this guys really they ask mad things for one deposit that is crazy

Also why the safety level is high for god sake make low plz. They scam me

I send all the documents that told me abd again doesn't do anything

Why you cover them and you dont make some pressure

I registered because u said that was safe but isnt

Plz tell them to send my money back to account because i have no money to go supermarket

Thank you for your reply, Kostaspaoj. Please note that before we proceed with a case like this, you need to discuss the lost transaction with the payment provider. Have you already done so? If you have, please forward me the communication between you and the bank/payment provider. My email address is kristina.s@casino.guru. Alternatively, you can post it here. Thank you.

I have already did my account is no more valid so i told them to give it back

But they dont do it its 10 days now

Thats why i came here to help and you dont

Please forward all the communication regarding the lost transaction between you and your bank to kristina.s@casino.guru. 

All good

Could you please clarify your last message? Has your issue been resolved?

Yes

Dear Kostaspaoj,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru