1Red Casino - 플레이어의 출금 요청이 지연되었습니다.

I have asked for a withdrawal now 11days. and still have not received it. I have a VIP manager and he keeps telling me that he has escalated the request . Every time I ask to speak to someone higher I keep getting I will pas it on and someone will contact you. I have lost lots in this casino and the winnings don't even equal to that amount that I'm withdrawing. Every time I ask for a time frame I get I cannot answer that ??? how can you not tell me it will take a day a week a month or a year ??? makes no sense what so ever. I have all emails and chats. The chat bot in the chat states 24hrs obviously this is a lie. Also all my documentation has been verified. So not sure what the hold up is.

Dear Papl85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear Papl85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.