1win Casino - 플레이어가 자신의 상금을 인출하기 위해 고군분투하고 있습니다.

Hello so im trying to witdrawal 1000 usd from 1 win via webmoney and they wont let me the cause is webmoney rejected my witdrawal and its not true i even called them and they say everything is alright with my webmoney account (i know that cause im playing in another 5 bookmakers and never had a problem like this) if u want ur money to be safe juat stay away from them... i will write here if they confrim my withdrawal but i dont think so

Dear Yuri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise which payment method you have used to deposit funds into your account?

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so,  could you please advise which payment method you have used to deposit funds into your account? Have you been offered any alternative to withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Yuri,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Dear Yuri,

Have you been offered an alternative to withdraw your funds?

Hi petronla the first one they paid after a lot of presure it was 4 monthts ago but yet again they refuse to let me withdrawal via webmoney or qiwi theres a russian site like yours where u can see about 20 complains just from yestreday 24/2 as mine that they refuse to pay winnings to players idk what to do its been 4 days im trying and everytime its coming back to my balance my wallets are fine as u can see i spoke with webmoney support. No serious answer from support and no answers from the mail.

Thats a horrible mistake of mine that i keep on playing there. And im talking as a losing player i deposited more than im trying to withdraw

Thank you very much, Yuri, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you petronela.

Dear Yuri,

I’ll be taking care of your complaint from now on. I’ll try my best to resolve the issue.

I would like to invite 1win Casino to participate in the resolution of this complaint.

Dear 1win Casino,

Since there seems to be a problem on the side of one of the payment systems processing Yuri’s withdrawal, can you please suggest a viable alternative?

look how many people complain the same just in few hours today they simply refuse to pay players.

Im not going to lick thier a** im not going see my money but ill take a bullet for the team to make sure every first search on google about team ill be there to make sure that no one gonna fall there.

Dear Yuri,

Thank you for notifying us of this. Unfortunately, so far, we have not received any relevant response from the casino representative.

Thank u andrej lets wait and see what they have to say....

Finally after a lot of suffer i managed to withdrawal by small amounts.. dont know the reason but its very bad.

Thank you, Yuri, for the update. Do I understand correctly that you were able to withdraw the entire initially requested amount by splitting it into multiple withdrawal requests and that the payments have now reached your account?

I still left about 25% to withdrawal and its stuck now but still its already good cause i said bye bye to the money.

Dear Yuri,

Do I understand correctly that your withdrawal request for the remaining amount is still in a 'pending' state?

Dear Yuri,

We’re extending the timer by 7 days. Please kindly note that in case you fail to reply in the given time frame, we will have to reject your complaint.

I withraw all thank u

Dear Yuri,

Thank you for the update and for using the Casino Guru complaint resolution center. We’re glad to hear that you’ve received all of your winnings. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru