1win Casino - 플레이어의 보증금이 도착하지 않았습니다.

I made my transfer via pix, more than three days ago and nothing was credited to my account, the casino, in addition to using a platform with different determination, has several failures in the functions, it crashes in the middle of the round, transfers the amount back and it is not credited among others.

I am very dissatisfied and I want at least the amount deposited back in my account!

Fiz minha transferência via pix, a mais de três dias e nada de ser creditado na minha conta, o casino além de usar uma plataforma com determinação destinta ele apresenta várias falhas nas funções trava no meio da rodada, faz transferência volta o valor e não é creditado entre outros.

estou muito insatisfeita e quero no mínimo o valor depositado de volta na minha conta!

Hello Ingrid,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how many deposits did you make into the casino? Did you forward the payment confirmation from Pix to the casino for them to investigate it or did you try to ask for a charge back at your payment provider?

Looking forward to your answer.

Regards,

Nick

Hello Ingrid,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond from you within the next 7 days.

Dear Ingrid,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.