1win Casino - 플레이어의 상금이 적립되지 않았습니다.

Hi I did not receive any bonus and then I made 3 winnings in virtual sports but the winnings were not credited to me I tried to insist but nothing I tried to contact via email and H24 support but I did not get any response

Salve io non ho ricevuto nessun bonus e poi ho fatto 3 vincite ai sport virtuali ma non mi sono state accreditate le vincite ho provato ad insistere ma niente ho provato a contattare via mail e via supporto H24 ma non ho avuto nessuna risposta

Dear Danilo95,

After reading your complaint we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Best regards,

Kristina

Dear Danilo95,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.