1win Casino - 플레이어의 철수가 지연됩니다.

i applied withdraw at 26 th but still its pending costmer service said wait so time but no use please solve the withdraw problem

Dear dileepk,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please be sure to wait at least 14 days to receive your winnings as it is the recommended time frame for it.

Looking forward to your answer.

Regards,

Nick

Dear dileepk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.