1win Casino - 플레이어의 철수가 지연됩니다.

Yesterday 03/07/2022 I made the withdrawal of 60 euros, on the site they are sent to the account but nothing has arrived to the account yet.

Ieri 03/07/2022 ho fatto il prelievo di 60 euro, sul sito risultano inviati al conto ma al conto non è ancora arrivato niente.

Hello Lillo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is the verification ongoing? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that it might take up to 14 days to receive your withdrawal so I would recommend to wait only.

Looking forward to your answer.

Regards,

Nick

The money arrived late. Resolved

Il denaro è arrivato in ritardo. Risolto

Thank you Lillo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick