1win Casino - 플레이어 상금의 인출이 지연되었습니다.

15 JULY I WITHDRAW MY MONEY BUT MONEY NOT RECEIVED MY CCOUNT. I CONTACT HELP LINE NUMBER SHE SUGGEST ME KYC DOCMANT SENT MAIL I SAND MY DOCOMANT BUT SHE TOLD ME 14 DAYS A LETTER WILL BE SENT TO YOU BASED ON THE RESULTS OF CHECKING YOUR GAME ACCOUNT .. BUT LETTER 5 DAYS SHE NOT REPLY MY EMAIL....PLZ HELP ME

Dear rijuroyb799,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain opened, so from now on, please reply only to that thread and refrain from submitting new complaints. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.