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I ended up in position 140 of the Spinomenal tournament, entitling me to a prize of 18,750 pesos. I've been in touch with support for 6 days and they keep saying that their specialists are looking into the matter. It's a joke how long they're taking to credit a prize I won, especially when I even appear on the Spinomenal list. I also want some form of compensation for the days of waiting and this bad situation.

Quedé en la posición 140 del torneo de spinomenal por lo que me corresponde un premio de 18750 pesos, llevo 6 días contactando a soporte y me indican que los especialistas están analizando el tema, es una burla que se demoren tanto en acreditar un premio que gane y hasta aparezco en la lista de spinomenal. También quiero una compensación de algún tipo por los días de espera y maña situación

Dear Jvcis93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please provide evidence of your tournament placement, such as a screenshot or other form of confirmation, in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Jvcis93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.