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Whenever I try to withdraw my money I get the error "Denied by operator. (Payment processing error))" I don't think it's a problem with my payment methods (MASTERCARD since I don't have problems anywhere else (or at other houses). of bets).

I'm starting to get desperate since it's been more than a week that my money has been withheld and they have already rejected me more than 7 withdrawals.

Siempre que intento retirar mi dinero me sale el error "Denied by operator. (Payment processing error))" No me parece que sea un problema con mis métodos de pago (tarjeta MASTERCARD ya que en ningún otro sitio tengo problemas (ni en otras casas de apuestas).

Me estoy empezando a desesperar ya que es más de una semana que tienen mi dinero retenido y me han rechazado ya más de 7 retiros.

Dear Carlos,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Could you let me know if your account has been fully verified? If verified, the account is listed with my personal email and phone number, along with my full names.

Have you been told why you cannot withdraw your winnings? Because supposedly I have several accounts in this bookmaker, which is not true because I investigated and that problem always happens when you want to withdraw by card, registered by other users.

Is it an internal problem with the casino system or is it just related to your account? In my opinion it is a problem with the page system, it does not accept the payment receipts that I register.

¿Podría informarme si su cuenta ha sido completamente verificada? Si ha sido verificada, la cuenta está con mi correo electrónico y número de teléfono personal, junto con mis nombres completos.

¿Le han dicho por qué no puede retirar sus ganancias? Porque supuestamente tengo varias cuentas en esta casa de apuestas, lo cual no es verdad porque investigué y ese problema siempre sucede cuando se desea retirar por tarjeta, registrada por otros usuarios.

¿Es un problema interno del sistema del casino o solo está relacionado con su cuenta? En mi opinión es un problema del sistema de la página, tampoco acepta los comprobantes de pago que yo registro.

Do I understand correctly that you have been accused of opening multiple accounts?

Dear Carlos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.