1xBet Casino LAT - 플레이어의 계정이 폐쇄되어 응답이 없습니다.

My account was blocked. They asked me for a certificate from a psychologist stating that I don't have gambling problems and a photo of my documents. I sent what they requested, and they haven't responded for 1 month.

me bloquearon la cuenta. Me pidieron un certificado por un psicologo que diga que no tengo problemas con el juego y foto de mis documentos. Envie lo que me pidieron y no me contestan hace 1 mes

Hello agustinmatias,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino LAT. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When exactly did the casino block your account?
• Did you ever mention to the casino that you have any gambling issues?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.