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Deposit for the Friday Bonus. And a few hours before they had told me on the live chat that I had to deposit twice, if I had made a withdrawal that same day, and the second of the two deposits would be taken as correct. I did that and they took my first deposit which was $10 and not the second deposit which was $125. They were untruthful from live chat and scammed me. It was a trick to not give me the bonus of 125

Depósite para el bono de los viernes . Y unas hora antes me habían dicho del chat en vivo que tenía que depositar dos veces , si había echo un retiro ese mismo día, y se me tomaría como correcto el segundo de los dos depósitos. Hice eso y me tomaron el primer depósito, que era de 10 dólares y no el segundo depósito que era de 125. Faltaron a la verdad desde el chat en vivo y me estafaron. Fue un engaño para no darme el bono de 125

Dear liderbasualdo14,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have tried to communicate this issue with the casino directly? Have you started the bonus wagering or your funds are still untouched inside the casino account? Why the promotional offer wasn't activated on your first deposit straight away and instead, you were prompt to place another deposit?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, I did talk to the live chat, and they told me first that I had to deposit twice for the second deposit to be taken. Because the last action on the account had been a withdrawal. Then they said that they took him on the first deposit, because he had placed two bets in that time, when bets never count towards that. Since previous times I claimed the bonus justifying that I bet every day and they said that that did not count

Hola , si hable con el chat en vivo, y me dijeron primero que tenía que depositar dos veces para que me tome el segundo depósito. Porque la última acción de la cuenta había sido un retiro . Después dijieron que lo tomaron al primer depósito, porqué habia echo dos apuestas en ese tiempo, cuando las apuestas nunca cuentan para eso. Ya que veces anteriores reclamé el bono justificando que aposte todos los días y en dijieron que eso no contaba

Could you please forward any relevant communication between you and the casino to petronela.k@casno.guru? Thank you very much.

Dear liderbasualdo14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.