1xBet Casino LAT - 플레이어의 캐시백 요청이 거부되었습니다.

Last time I've received the cashback was on October, 27th. Since then I have deposited $ 611000 ARS and withdrawed $ 420000 which gaves a difference for the Casino of around $ 180000 ARS. I know that cashback it's calculated based on winnings and bets placed, but logically, if deposits are higher than withdraws, bets placed are higher than winnings (otherwise where that money goes?). I've contacted support but they are really vague,only say that I have no cashback available. I can't access my bets placed and winnings registry, only the deposits and withdrawals. But I think that something is not working well, because besides of what I explain here, in my casino dashboard, the date from where i can request the vip cashback is October, 30th, so i think that this is an error to avoid calculate the cashback (its November, 20th today). I need an explanation, and maybe proofs of my amount betted and winnings from October 27th until today, to check if I'm wrong or not. Because support always say same speech without any explanation. I attach screenshots of my casino dashboard and my deposits and withdrawals.

Dear frutastutipack,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to upgrade your player's status, suggest that they provide you with loyalty rewards, or award you bonuses such as cashback. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification.

Cashbacks are usually awarded automatically based on the casino system, and if you've been told you are not eligible, we won't be able to assist.

We do not intervene in these matters and allow casinos to make their own decisions regarding who receives bonuses and who does not.

We sincerely appreciate your understanding of the situation and apologize that we couldn't be of more help.

Best regards,

Tomas

Dear frutastutipack,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.