20Bet Casino - 플레이어가 두 번째 계정을 만들었습니다.

I have a 20bet account which I closed one I tried many times to open but the support team did not respond to my emails. So I created a new one which was fully identified with documents etc I made a deposit of € 200 and I try to withdraw € 780 and they tell me that maybe there is a problem due to the second account. Do they have the right to take my money?

Έχω λογαριασμό στην 20bet τον οποίο έκλεισα μια προσπαθήσα πολλές φορές να ανοίξω αλλά η ομάδα υποστήριξης δεν μου απαντούσε στα email μου. Οπότε δημιούργησα έναν καινούργιο τον οποίο ταυτοποίησαν πλήρως με έγγραφα κτλπ έκανα κατάθεση 200€ και προσπαθώ να κάνω ανάληψη 780€ και μου λένε ότι ίσως υπάρχει πρόβλημα λόγω του δευτέρου λογαριασμού. Έχουν το δικαίωμα να μου πάρουν τα χρήματα μου?

Dear Βασίλης,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please clarify when exactly you closed your first account and why? Did you use the same personal details when creating both accounts?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Βασίλης,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.