20Bet Casino - 플레이어가 상금을 회수하기 위해 고군분투하고 있습니다.

My 20bet email: g***98@gmail.com

I have deposited in 20bet using astropay method and won some and when i try to withdrawal there is no astropay option, then i tried to withdrawal in other method but it gave me error showing you can use only same method which is used for deposit, how can i use same method for withdrawal you people removed astropay option in withdrawal section, then i tried to withdrawal through upi and crypto currency it took withdrawal request but i didn't get any money it's more than 1 day, I'm very disappointed. 

Dear Tirlapuram,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

they asked me to send screenshot of ny payment method i have submitted nearly 10 screenshots of my astropay account, but still they ask same document again, they are saying there is no account number is visible on astropay,

They are dumb there won't be account number in astropay, there will be an USER ID for astropay i have provided them, what I'm thinking is they are fraud, biggest fraud



Check the screenshot which i gave even after giving what they asked they are declining

Thank you very much Tirlapuram for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Tirlapuram ,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite 20Bet Casino to join the conversation and participate in the resolution of this complaint.

Dear 20Bet Casino,

Can you please provide some insight into the problems the player is experiencing?

Kind regards,

Adam

Hello,

The Security Department has completed the investigation and verified the player's account. The player can request a withdrawal now, thank you all for your patience.

Kind regards,

20Bet

By thinking you scammed me i have already played and lost all the funds in account, now after loosing you people saying i can withdraw totally ridiculous, if i were having active balance you wouldn't have responded in this way

I thank casino guru for trying to help me, but those 20bet scammers are giving permission to withdraw after loosing funds.

Thank you for your response 20Bet Casino.

Dear Tirlapuram,

While I can appreciate your frustration at the situation, if you have depleted your balance while we were waiting for a response from the casino I am afraid there is nothing further that we can achieve.

It seems that you were unable to make a withdrawal as the casino was still checking your documents.

Please understand that KYC account verification is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It is quite normal for document verification to take some time to complete.

As there is no longer anything for us to investigate, this complaint will be rejected. I am sorry that we could not be of more help.

Kind regards,

Adam