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Hello, I am having problems making a withdrawal. The only solutions they suggest are to try again later, clear my cache, or try from another device. This has been communicated to me via their chat and emails. Now they tell me to make another deposit to try again. I want to know if you can help me. When I make the withdrawal, the status is approved but a few hours later it's rejected with the message "Declined by operator. (Payment processing error)." I appreciate your time and attention.

Hola tengo problemas para realizar retiro, las únicas soluciones que proponen es que intente mas tarde, borre cache e intente de otro dispositivo, esto por medio de su chat y correos ahora me dicen que haga otro deposito par intentar de nuevo, quiero saber si pueden apoyarme cuando realizo el retiro el estatus es aprobado y a las pocos horas rechazado con el mensaje Declined by operator. (Payment processing error, agradezco su tiempo y atencion

Dear mariokarim1109,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify the amount in your account you wish to withdraw?

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

Could you kindly confirm that you selected the same payment method for your withdrawal as you used for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika