22bet Casino - 플레이어가 출금 지연을 겪고 있습니다.

I have been using this site for roughly a year and never had any issues; I always received withdrawals within a maximum of two days (mostly on the same day).

This month (September) I made three withdrawals and only received one in my account. One of them is dated the 9th and still hasn't hit my account, and the other is from the 14th. Customer support mentions the 7-day waiting period, which has already been exceeded without receiving anything (for the first withdrawal). Now they are asking me to send an email to support with attached bank statements, but I am not getting any response from them.

Please help!

Uso esta casa há sensivelmente um ano e nunca tive problemas, sempre recebi os levantamentos no prazo máximo de dois dias (maioritariamente no mesmo dia).

Este mês (Setembro) efetuei 3 levantamentos e apenas recebi 1 na conta. Um deles é datado do dia 09 e ainda não caiu na conta, o outro é do dia 14. No apoio ao cliente referem os 7 dias de espera e já foram ultrapassados sem receber nada (para o primeiro levantamento). Agora pedem para enviar email para o suporte com os extratos anexados, mas não obtenho qualquer resposta por parte do mesmo..

Ajudem!

Dear pmgsilva,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your game history has been checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

still nothing received.

First withdrawn was day nine of september, still nothing.

This is very unusual.

Please help

Thank you for your response.

Could you please specify if you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

When was the last time you communicated with customer support regarding the delay with your payments? What was their reply?

The winnings were only in slots and without bonuses.

I made the withdrawal requests as I always do and the money simply doesn't appear for the other 2 withdrawals (300 and 2500).

I've contacted online support numerous times over the weeks and they've told me to send an email to support, which I've done twice but I never get a reply.

How frustrating.

Os ganhos foram apenas em slot e sem bónus.

Fiz os pedido de levantamento como sempre faço e o dinheiro simplesmente não aparece para os outros 2 levantamentos (300 e 2500).

Comuniquei inúmeras vezes o suporte online ao longo destas semanas e referiram para enviar email para o suporte, na qual já o fiz 2 vezes mas nunca obtenho resposta.

que frustrante.