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I have been trying to withdraw for two days and I get the following errors: Please make a request to withdraw funds via another payment system and Denied by operator. (Payment processing error)

In live chat they say to talk to my bank but I asked them what to say and they do not answer me. I do not know what to do

Llevo dos días intentando hacer el retiro y me salen los siguientes errores: Please make a request to withdraw funds via another payment system y Denied by operator. (Payment processing error)

En el chat en vivo dicen que hable con mi banco pero les pregunté que les digo y no me contestan. No sé qué hacer

Dear Oscar,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Before we would try to contact the casino, could you please advise what payment method did you try to withdraw with? Did you complete KYC verification in the casino? Is there any other option to withdraw your winnings which you could use? Looking forward your answer.

Best regards,

Nick

Hello,

Thank you very much for your answer, I share what you asked me:

Could you tell us with which payment method you tried to withdraw ?: I deposited by Visa debit card and I wanted to withdraw by Visa debit card and it did not let me

Did you complete the KYC verification at the casino? He did not ask me, only the CURP and address and he did not tell me there was a problem

Is there any other option to withdraw your winnings that I can use ?: Yes, I wanted to try them but the casino told me that I can only withdraw by the method I deposited

Hola,

Muchas gracias por su respuesta, comparto lo que me preguntaste:

¿podría indicarnos con qué método de pago intentó retirar?: Deposité por tarjeta de débito Visa y quise retirar por tarjeta Visa de débito y no me dejó

¿Completó la verificación KYC en el casino? No me pidió, solo el CURP y dirección y no me dijo que hubiera problema

¿Existe alguna otra opción para retirar sus ganancias que pueda utilizar?: Si hay, las quise intentar pero me dijo el casino que solo puedo retirar por el método que deposité

Thank you Oscar for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Oscar,

I'm taking over your complaint. I will contact the casino and see if I can help.

Hey!

Your y-day's cashout was successfully approved.

Please note that withdrawals are only possible using the same details that were used to make a deposit. If you deposit money via different payment methods, you should withdraw money in proportion to the amount you have deposited via each payment method.

Thank you.

Thanks, I was able to withdraw. Just as a comment the only way I could was by bank transfer to my local bank. In my account that I opened in neteller, I deposited the casino and when I withdrawn it showed an error. For them to review those issues.

Gracias, ya pude retirar. Solo como comentario la única forma en que pude fue de transferencia bancaria a mi banco local. En mi cuenta que abrí de neteller, deposité el casino y al momento de retirar me marcaba error. Para que revisen esos temas.

Dear Oscar,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter