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The back Jack game does not behave fairly, it seems like a mockery made in such a way as to make the players lose money .. Statistically I think it is impossible that the dealer has had 3 consecutive Black Jacks served, plus an infinite series of 20 served. or scores obtained with absurd combinations always bringing the dealer to the score of 20 21 or one point above the player

Il gioco back Jack non si comporta in modo equo, sembra una presa in giro fatta in modo tale da far perdere soldi ai giocati.. Statisticamente credo sia impossibile che il banco abbia avuto 3 Black Jack serviti consecutivi, più una serie infinita di 20 serviti o punteggi ottenuti con combinazioni assurde portando sempre il banco sul punteggio di 20 21 oppure un punto sopra il giocatore

Dear Mattia,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing or your assumptions. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Mattia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.