30 Bet Casino - 플레이어 상금의 인출이 지연되었습니다.

I have been allowed to deposit £400 in this casino uploaded and had my documents verified, I tried to withdraw £500 but it got cancelled and put back on my account saying system error, I tried again with the advice of the support but same thing happened again, I have just read this casino does not accept players from United Kingdom but they have already taken £400 from me and keep cancelling withdrawals.

Dear sagan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi Nick

my issues really are they allowed to let a uk player deposit £400 when it says they do not accept players from the United Kingdom ?

when I tried to withdraw a few times it kept getting cancelled and put back on my account which I then lost, I feel this was a tactic on there end to keep putting it back on my account so I would spend and lose it.

They have now closed my account even though I did not ask for it to be closed.

Dear sagan,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi unfortunately I was never able to withdraw as they kept cancelling it and putting it back on my account, therefore I just played it back as was never able to withdraw it, they closed my account after I complained about not being able to withdraw.

Dear Sagan,

I’m sorry to hear about the loss of your balance. Given this development, we will need to close the complaint, as the initial issue is no longer applicable.

Please don’t hesitate to reach out if you encounter any further issues with online casinos. We’re here to help.

Best regards,

Nick