7 Reels Casino - 플레이어는 상금을 철회할 수 없습니다.

I deposited 50 they gave me 25 bonus, I won 3400 and they said it wasn't enough to withdraw

Hello Julie,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7 Reels Casino. Please allow me to ask you a few more question before we would try to contact the casino.

Is this your first ever deposit into the casino? Did you ever withdraw from them? Is your account verified?

Please also note that every bonus has a wagering requirement which has to be compelted before you would be able to withdraw any winnings. Could you please advise if you have finished it or how much do you still need to wager? - It can be usualy found in the bonus section somewhere.

Looking forward to your answer.

Regards,

Nick

Yes I have played for years and won a few small amounts and had no problem until the last time they didn't pay the 150 owed and this time, the wager is the bonus x35 that I easily covered but wouldn't let me take it, they said I needed 6000 to withdraw any, they only gave 25 bonus? I always deposit the same amount with same bonus and been able to take 1000, why not now?

Even if I had to cover the deposit and bonus it's still covered 2625, I had 3500 why did they say I HAD to keep playing? I have a screenshot of when I tried to collect it, I had 3600

Do you have an email I can show these pictures

Do you see, they said 35 x both and I covered that they said I had to reach 6000 and that is no longer in our conversations

Dear Julie,

Could you please forward me those screenshots of completed wagering or any communication with the casino? Please send it to nikolas.b@casino.guru. Thank you in advance.

Regards,

Nick

Dear Julie,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.