3일 동안 상당한 금액을 입금했는데도 몇 가지 문제가 발생했습니다. 지금까지 아무런 문제가 없었으며 심지어 다른 금액도 지불했습니다. 필요한 모든 서류를 제공하고 은행을 여러 번 방문하기도 했지만 제 우려사항은 심각하게 받아들여지지 않았습니다. 제가 받는 것은 다음과 같은 내용의 반복된 이메일뿐입니다.
이 메시지가 귀하에게 잘 전달되기를 바랍니다.
2024-04-03 14:22:52 UTC에 70 EUR 금액으로 입금된 금액에 대해 PDF 형식의 은행 명세서를 요청해 주시기 바랍니다.
은행을 방문하여 얼굴, 신분증, 계좌 명세서 등이 포함된 사진을 보냈습니다. 그럼에도 아무런 진전이 없고 똑같은 이메일만 반복됩니다!
나는 필요에 따라 변호사를 고용했고 다행히도 법적 비용은 내 법적 보호 계획에 의해 충당됩니다. 그러나 국제 및 비유럽 단체와 관련된 사건은 특히 돈과 관련된 경우 까다롭습니다.
카지노의 실시간 지원에 상당히 실망했습니다. 이전에는 그들의 지원이 좋았고 도움을 주고 싶어 하는 것 같았지만 제가 받은 이메일은 짜증나고 무관심했습니다.
저는 독일 쾰른에 거주하며 Deutsche Bank에서 일하고 있습니다.
플레이어 닉네임 Shishanps
I've been facing some issues even after depositing a substantial amount of money within a period of three days. So far, I haven't had any problems, and they've even paid out other sums. I've provided all the necessary documentation and even made multiple trips to the bank, but my concerns aren't being taken seriously. All I'm receiving is a repeated email that reads:
We hope this message finds you well.
We kindly request a bank statement in PDF format for the deposit made on 2024-04-03 at 14:22:52 UTC, at the amount of 70 EUR.
I've visited my bank, sent them photos with my face, ID, account statements, and so on. Regardless, there is no progress, only the same repeated email!
I've engaged my lawyer out of necessity and thankfully the legal expenses are covered by my legal protection plan. However, cases involving international and non-European entities are challenging, especially when they involve money.
I'm quite disappointed with the casino's live support. Their assistance had previously been good and they seemed eager to help, but the emails I've been receiving are both annoying and disinterested.
I'm based in Cologne, Germany and I'm working with Deutsche Bank.
Player nickname Shishanps
Ich habe viel Geld eingezahlt innerhalb von 3 Tagen hatte vorher keinerlei Probleme und sie haben auch andere Summen ausgezahlt , alles eingereicht was ich könnte an Dokumenten bin zur Bank gefahren hin und her und werde einfach nicht ernst genommen jetzt halten sie eine hin ohne jegliche andere e Mail zu schicken außer Zitat :
We hope this message finds you well.
We kindly request a bank statement in PDF format for the deposit made on 2024-04-03 at 14:22:52 UTC, at the amount of 70 EUR.
Ich war in meiner Bank ich habe ihnen Fotos geschickt mit meinem Gesicht Ausweis Kontoauszuge und so weiter keiner Leih entgegen kommen nichts nur immer wieder die selbe E-mail !
Habe jetzt meinen Anwalt eingeschalten durch Rechtsschutz ist es zwar abgedeckt jedoch international bzw nicht Europaländer sind immer schwierige Fälle besonderes wenn es um Geld geht !
Sehr enttäuscht von Casino live Support war sehr gut und auch sehr bemüht zu helfen aber die emails sehr stupide und desinteressiert
Komme aus Deutschland Köln und bin bei der Deutschen Bank
Spieler nickname Shishanps
I deposited a lot of money within 3 days had no problems before and they also paid out other sums, submitted everything I could in terms of documents drove back and forth to the bank and simply not be taken seriously now they stop sending you any other email except quote:
We hope this message finds you well.
We kindly request a bank statement in PDF format for the deposit made on 2024-04-03 at 14:22:52 UTC, at the amount of 70 EUR.
I was in my bank I sent them photos with my face ID account statements and so on no loan is available just the same email over and over again!
I have now engaged my lawyer through legal protection, it is covered but international and non-European countries are always difficult cases, especially when it comes to money!
Very disappointed with casino live support was very good and also very eager to help but the emails were very stupid and disinterested
I come from Germany Cologne and I work for Deutsche Bank
Player nickname Shishanps
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