7BitCasino - 비트 코인을 통한 플레이어의 입금은 그의 계정에 입금되지 않았습니다.

deposited 0.00130083 bitcoin to 7 bit casino using the address it gave me 1AfpUMaxECT5fTKJndN8mGvmZ9VUvtHEKe and everything says it has been completed but according to the website i dont have any deposits so i want to know where my btc is and i would like to know fast cause your live chat wont work on my end

Dear Steven,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked minimum deposits, and this is what I found: Bitcoin Min. 0.0005 BTC, which means the amount is not an issue. Did you try to communicate this situation with the casino or payment provider? I have contacted live chat support, and even if I didn’t experience any issues while connecting, I didn’t manage to obtain any suggestions how to resolve this matter either. We will contact the casino VIP managers and ask for their cooperation, but, before we do so, please could you clarify if this was your first attempt to deposit funds into your account, or you have sent one successfully in the past. Thank you in advance for your reply.

Best regards,

Petronela

I have tried to get in contact with anyone from 7 bit and not successful and this is my first time making a deposit there and that was the last of my btc and i promise i am not going back to this one again thank you for the help 

Thank you very much Steven for providing all the necessary information. I will transfer now your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Steven

We will now try to get in touch with the casino.

Steven, could you confirm the casino statement, please? 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.