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Recovery of all deposits as they are illegal.

Despite the first indication in December 2019, and the closing of the account please, payments continued to be accepted without verification of the data by verification.

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Thank you in advance for your help

Muhamed O *******

Rückforderung sämtlicher Einzahlungen, da diese Gesetzwidrig sind.

Trotz erstmaliger Hindeutung im Dezember 2019, und der Kontoschliessung bitte, Zahlungen weiter angenommen ohne Prüfung der Daten durch Verifizierung.

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Besten Dank im Voraus für Ihre Hilfe

Muhamed O*******

Dear Mujooo7,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please, could you provide more information and details so we can understand fully your issue?  Did you ask for self-exclusion last year and your account wasn't closed?

It would be highly appreciated, if you could forward me any relevant communication between you and the casino. My email address is kristina.s@casino.guru, or you can post it here.

Hopefully I will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Mujooo7,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.