BallersBet Casino - 플레이어는 출금이 지연되는 문제에 직면합니다.

On 9.4 I made a withdrawal of 800e. I did not receive any contact from the casino in chat or by email. On 13.4 I cancelled the withdrawal of 800e back to my account balance and collected a balance of 940e. Then I noticed that the 800e I cancelled had been converted into bonus money so I cannot make a withdrawal request. Customer service cannot be contacted to resolve the matter. I would like to politely ask the casino guru to contact the casino to resolve the matter, thank you.

9.4 tein noston 800e. En saanut kasinoon minkäänlaista yhteyttä chatissa tai sähköpostilla. 13.4 peruutin noston 800e takaisin pelitilini saldoon ja sain kerättyä saldon 940e . Sitten huomasin että peruuttamani 800e olikin muutettu bonusrahaksi joten nostopyyntöä en voi tehdä. Asiakaspalveluun ei saa yhteyttä asian selvittämiseksi. Pyydän kohteliaimmin casinogurua olemaan yhteydessä casinoon asian ratkaisemiseksi, kiitos.

Dear Koppari,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BallersBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When did you notice that the balance previously marked as real money was converted to bonus money?
• Has any bonus been credited to your account in the interim?
• Was the 800€ accumulated with the help of a bonus?
• Could you please share what your transaction/bonus histories look like for the relevant time period?
• Have you completed account verification in the casino?
• Have you received any response from casino support? If you have any saved communication from your interaction with casino support please share it with me at tomas@casino.guru, alternatively post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, I sent you an email with a report.

Since 9.4, dozens of attempts to contact the casino...no response to chat, no response to emails.

Hei Tomas , lähetin sinulle sähköpostilla selvityksen.

9.4 alkaen kymmeniä yrityksiä saada yhteys kasinoon....chat ei vastausta, sähköposteihin ei vastausta.

For a week starting on April 9th ​​I have been trying to contact the casino. Several times a day... Chat is not responding, sent dozens of emails, no response.

Viikon ajan 9.4 alkaen olen yrittänyt saada yhteyttä kasinoon. Useita kertoja päivässä... Chat ei vastaa, lähettänyt kymmeniä sähköposteja, ei vastausta.

Question.....how can ballersbet.com casino's security rating be above average? Security also consists of fair operations, good customer service and support!

Kysymys.....miten ballersbet.com kasinon turvallisuus luokitus voi olla keskitason yläpuolella? Turvallisuus muodostuu myös reilusta toiminnasta, hyvästä asiakaspalvelusta ja tuesta!

Special events at ballersbet.com casino.

Previously mentioned conversion of the withdrawn 800e into bonus money. When playing the balance, the bonus money portion increases and the amount that can be withdrawn decreases. The balance is now 900e. Tomas, did you understand the above from the screenshots. Ballersbet casino has no customer service!

Erikoisia tapahtumia ballersbet.com kasinolla.

Aiemmin mainittu peruutetun 800e muuntaminen bonusrahaksi. Pelatessa saldoa bonusrahan osuus kasvaa ja nostettavissa oleva summa pienenee. Saldo on nyt 900e. Tomas, ymmärsitkö kuvakaappauksista edellä mainitun. Ballersbet kasinolla ei ole asiakaspalvelua!

.....I also noticed that there is a time limit set for the balance. When it is reached, the balance will apparently be reset.

.....lisäksi huomasin että saldolle asetettu aikaraja. Sen täyttyessä ilmeisesti saldo nollataan.