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The casino won't let me withdraw my money because of their withdrawal limit excuse. How can I proceed? The support doesn't seem helpful.

Il casinò non mi fà prelevare i soldi a causa della scusa dei limiti di prelievo. Come posso procedere? L'assistenza non sembra d'aiuto

Dear filippo31,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found these limits:

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have any pending withdrawals? If you do, what is the amount?
• Have you made any successful withdrawals?
• What are the withdrawal limits applied by the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I currently have two pending withdrawals of 500 euros as the limit is 500 euros per day.

Attualmente ho due prelievi in sospeso da 500 euro in quanto il limite è di 500 euro al giorno.

Thank you for your reply, filippo31. Have you made any successful withdrawals? Could you please clarify when exactly you requested the two pending withdrawals?

Dear filippo31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.