BassBet Casino - 플레이어의 출금이 지연되었습니다.

I have requested 3 withdrawals *500€ each totaling in 1500€ from the 1st of April. I've contacted live chat and support multiple times and they say that the payments are in progress but don't explain why there is such a delay. 2 weeks later and still nothing. I have more money to withdraw but their limit is 3 pending withdrawals. The 2 week delay is outrageous and against their terms!

Dear villaelizabeth,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear villaelizabeth,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Thank you for the reply! No my withdrawals are still pending. I contacted them again and got the same answer: they are being processed and they will proceed as soon as possible... The method I chose is Visa btw. Maybe they have a problem with Visa ? But they don't explain the reason of the delay.

Dear villaelizabeth,

Can you please advise if your account has been fully verified and if you have accumulated your balance with real money or a bonus?

There were a few cases where it was not possible to withdraw to a card - however, if you would cancel the payment now and would request a withdrawal with a new one, the waiting period would start over and the casino would most likely require to make a minimum deposit with the new payment method (to verify it).

Awaiting your response.

Regards,

Nick