bCasino - 플레이어의 탈퇴가 압수되었습니다.

dont withdraw money from this site. They will scam you and take away your funds from your withdrawal and account.

Dear colbywedge, 

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

The following wagering activities are not allowed until the wagering requirements of this promotion have been completed:

1. The use of bonus funds purely to progress through the bonus stages of games.

2. Equal, zero or low margin betting

3. Betting more than €4.00 per spin or 10% of the received bonus amount (the smaller of the two). For a received bonus amount of less than €2.00, the allowed maximum bet is €0.20.

4. Switching from a low wagering contribution game or category to a higher wagering contribution game or category. (Please see the Wagering Contribution Page.)

5. Using a ‘feature buy’ or Buy Pass function within a game.

Our position is closely explained in Fair Gambling Codex. The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. 

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.l@casino.guru. 

If there is any other relevant communication between you and the casino, please send it as well. 

Thank you in advance for your reply. 

Best regards

Veronika

To be honest some of the rules previously stated are slightly difficult to understand. I will read them over further. That being said, in the attached image, I have a notification saying that I have met the requirements to have a "real-funds balance. At that point my funds went down from approx. $150 dollars down to $104.38. I then played back up to in the 200’s and then withdraw’d the $200. The message about now having real funds has since been deleted and was this just a lie?

In the first screenshot you provided us with, the casino stated that your winnings were confiscated due to a breach of the maximum allowed bet during bonus play. If you feel the casino might have made a mistake, please request the casino to send you your entire gaming history in Excel format from the moment you started wagering the bonus, and then forward it to me at veronika.l@casino.guru. Without seeing the game log and checking the bets you placed, we are unable to proceed with the investigation of your case. Thank you for your understanding.

Dear colbywedge,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.