bCasino - 플레이어의 탈퇴 요청이 거부되었습니다.

don't support

They denied my withdrawal

I've been trying to withdraw my money for days but so far I haven't been able to

I tried chat support but it's always unavailable

I deposited, I managed to hit an absurd rollover and the Casino is stealing in the face

Não dão suporte

Negaram minha retirada

Estou a dias tentando retirar meu dinheiro mais até agora não consegui

Tentei suporte com o chat mais sempre está indisponível

Depositei consegui bater um rollover absurdo e o Casino tá roubando na cara dura

Dear danndiego1402,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear danndiego1402,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.